Privacy Policy

Who we are

This website, xiyapower.com, is operated for XIYA POWER / Xiya Electric Equipment Co., Ltd., a high-voltage electrical equipment manufacturer serving utility, EPC, distributor, panel-builder and OEM/ODM inquiries.

The site is intended for business and technical users. It is not directed to children.

Information you provide

When you contact us, submit an RFQ, use a contact form or email our team, we may receive information that you choose to provide, including:

• Name, email address, company name, job role, phone, WhatsApp, WeChat or other contact details.
• Subject line, message text, inquiry history and communication preferences.
• Product family, model, voltage/current rating, quantity, destination country, target standard, certificate need, delivery timing and packing requirement.
• Technical files such as photos, drawings, specifications, BoQ files, samples, labels, project documents or other attachments you send for review.

Information collected automatically

Like most websites, our site and service providers may process basic technical information when you visit pages or submit forms. This can include IP address, browser type, device type, operating system, referring page, pages viewed, time of visit, form-delivery status and security logs.

This information helps keep the website available, identify spam or abuse, diagnose technical issues and understand which product information is useful to visitors.

Cookies and similar technologies

The site may use cookies or similar technologies for necessary website functions, form operation, security, spam prevention, language or display preferences, and analytics if enabled. You can set your browser to block or delete cookies, but some site functions may not work normally.

How we use information

We use submitted and automatically collected information for practical business and website purposes, including:

• Answering product questions, RFQs and technical-document requests.
• Reviewing drawings, ratings, certificates, export packing needs and application fit.
• Preparing quotations, follow-up messages, sample discussions and project communication.
• Operating, securing, maintaining and improving the website and contact forms.
• Complying with business, tax, export, shipping, dispute-resolution or legal obligations when they apply.

How information may be shared

XIYA POWER does not sell personal information submitted through this website. We may share relevant information only where needed for the purposes described above, such as with website hosting, email, form, analytics, security, IT support, logistics, export-document, inspection or other service providers.

We may also disclose information if required by law, to protect our rights, to prevent misuse of the website or to handle a business transaction such as a restructuring or transfer of website operations.

International processing and storage

Visitors and customers may contact XIYA POWER from different countries. Information submitted through the website may be processed or stored in China or in other jurisdictions where our website, email, hosting, security or business service providers operate.

By sending inquiry or RFQ information through the website, you understand that your information may be handled across borders for quotation, communication, website operation and related business purposes.

Retention

We keep inquiry, RFQ, quotation and project communication records for as long as reasonably needed for technical follow-up, order history, export or business records, dispute handling, compliance and website security. If information is no longer needed, we will delete, anonymize or archive it according to our operational requirements.

Your choices and requests

You may contact us to request access, correction or deletion of personal information you submitted through the website. We may need to verify the request and may retain information where required for legitimate business records, legal obligations, security or dispute handling.

You can also choose not to submit optional information, use email instead of a web form, or adjust your browser cookie settings.

Security

We use reasonable administrative and technical measures to protect information submitted through the website. No website, email system or internet transmission is completely secure, so please avoid sending unnecessary sensitive personal information in RFQ messages or attachments.

Third-party links

This website may link to external websites, platforms or documents. Their privacy practices are controlled by those third parties, not by XIYA POWER. Review their policies before submitting information to them.

Changes to this policy

We may update this Privacy Policy when our website, forms, service providers or business processes change. The updated date at the top of this page shows when the current version was published.

Contact us

For privacy questions or requests related to information submitted through xiyapower.com, contact XIYA POWER using the details below.